babu bat Privacy Policy

1. Introduction and Scope

By using the babu bat website, you are considered to have accepted the terms of this privacy policy. This policy applies to visiting the website, registering an account, making transactions, and using any of our services.

This privacy policy ("Policy") applies equally to all activities carried out through the babu bat platform. For full details on the general terms of use of the website, please read our Terms and Conditions page.

We believe that users should have full control over their own information. That is why we are being transparent — about what information is collected for what purpose, and how securely that information is stored.

2. Types of Information Collected

babu bat collects various categories of information that are necessary to improve service quality and ensure a safe environment. The information collected is divided into the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for account verification)
• Current address and country
• Gender and nationality

2.2 Contact Information

• Email address
• Mobile number
• Preferred method of contact

2.3 Financial Information

• bKash, Nagad, Rocket, Upay or bank account number (the portion required for transaction verification)
• Deposit and withdrawal history
• Transaction amount and date

2.4 Usage Information

• Time spent on the platform and sections visited
• Gaming history, betting records, and win/loss information
• Preferred game category and betting type
• Support chat records and complaint details

2.5 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, date and location (approximate)
• Cookie and session data

3. How Information Is Collected

babu bat collects user information in the following ways:

3.1 Information Provided Directly

The information you fill in at the time of account registration — such as name, email, mobile number and date of birth — is taken directly from you. A copy of your identity document or other documents may also be collected at the time of account verification.

3.2 Automatic Data Collection

When you use our platform, certain information is collected automatically. This includes IP address, browser information, cookie data, and a log of your activity. This information is used to ensure security and assess service quality.

3.3 Transaction-Related Information

During a deposit or withdrawal, the information required in connection with the payment method is collected. This information is used only for transaction verification and security.

4. Purpose of Using Information

Collected information is used only for specific and legitimate purposes, as follows:

• Account Management: Ensuring registration, verification and account security.
• Service Delivery: Keeping betting, gaming, deposit, withdrawal and bonus features operational.
• Security Verification: Detecting fraudulent activity and preventing account misuse.
• Customer Support: Using information to resolve issues and answer queries.
• Personalised Experience: Providing relevant offers and benefits based on your preferences.
• Analysis and Development: Analysing the quality of platform services and making decisions for improvement.
• Communication: Sending important service notifications, security alerts and updates.

As part of ensuring responsible gaming, your playing patterns may be analysed. For more information, see our Responsible Gaming page.

5. Data Storage and Security

babu bat applies the highest standard of security measures to keep your information safe. Our security framework includes:

5.1 Encryption Technology

SSL (Secure Sockets Layer) encryption technology is used to secure all data transmission between the website and the server. Sensitive financial information is stored with an additional layer of encryption.

5.2 Access Control

Only authorised staff are given access to the information needed to carry out specific responsibilities. Staff access to data is regularly monitored.

5.3 Server Security

Data is stored on secure servers and regular Security Audits are conducted. Automated systems are in place to detect and prevent any unauthorised access attempts.

5.4 Password Security

User passwords are never stored in plain form — they are kept only as encrypted hashes. You are advised to use a strong password and change it regularly to keep your account secure.

6. Sharing Information with Third Parties

babu bat never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

Information required to complete transactions through payment methods such as bKash, Nagad, Rocket, Upay and bank transfer is shared with the relevant payment service providers. These third parties follow strict privacy policies.

6.2 Identity Verification Services

For account registration and verification, the necessary information may be shared with trusted identity verification services. This process is limited to verification purposes only.

6.3 Legal Obligations

In the case of a court order or a valid request from a legal authority, information may be provided in compliance with applicable law. Only the specific information requested is provided in such circumstances.

6.4 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred to the new entity. Users will be informed in advance in such a situation.

7. Cookies and Tracking Technologies

The babu bat website uses cookies and similar technologies that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the core functions of the website — such as maintaining login sessions, security verification, and storing cart information. The site will not work properly without these cookies.

7.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site. This information is used to improve service quality and is generally collected in anonymised form.

7.3 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling certain essential cookies may limit some features of the site.

8. Protection of Minors' Information

All services on babu bat are for users aged 21 and above only. There is no intention to collect information from anyone under the age of 21, and any such information found will be deleted immediately.

Age verification is mandatory at the time of registration. If there is any suspicion that the user of an account is under 21, that account will be suspended immediately and a request for additional verification will be made.

9. User Rights

You have certain important rights over your own information, which babu bat fully recognises:

9.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. This request can be made through support.

9.2 Right to Correction

If any of your information is incorrect or out of date, you can request a correction. It will be corrected promptly after identity verification.

9.3 Right to Deletion

After closing your account, you may request that your personal information be deleted, provided there are no legal obligations preventing this. However, financial transaction records may need to be retained for a specified period for legal reasons.

9.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes. A request to stop marketing messages is accepted at any time.

9.5 Right to Data Portability

You can request your information in a structured, commonly used and machine-readable format.

To exercise any of the above rights or for further information, please contact our 24/7 live chat support. You can also visit our FAQ section for answers to common questions.

10. Data Retention Period

babu bat retains information only for as long as necessary. The retention period is determined based on the following:

• Relevant information is retained for the entire duration that the account remains active.
• After the account is closed, financial transaction records are kept for a specified period in accordance with applicable law.
• Customer support records are generally kept for up to 3 years.
• Identity verification documents are retained in accordance with legal requirements.
• Information relevant to legal claims or dispute resolution is kept for the duration of the matter concerned.

Once the specified period has passed, information is securely deleted or anonymised.

11. Policy Changes

babu bat reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, a notification will be sent to the registered email or mobile number. Continued use of the platform after any changes will be considered as acceptance of the updated policy.

If you have any feedback or objections regarding changes to the policy, you are advised to contact us before they take effect. You can learn more about the company and its policies on our About Us page.

12. Contact

For any questions, complaints, or data-related requests regarding this privacy policy, you can contact us:

• Live Chat: 24 hours, 7 days a week — via the chat button on the website
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our support team generally tries to respond as quickly as possible. Privacy-related requests are handled on a priority basis.